Responsible Gambling Policy

We take responsible gambling seriously. Our goal is to make sure play stays safe, controlled and enjoyable for everyone. We provide clear tools and guidance so you can manage your activity, set limits and get help if gambling stops being fun. If you need a break, we will support you without judgement.

Player protection principles

We believe in transparent limits, simple controls and sympathetic support. We encourage customers to play within their means and to use the tools available to limit time and spend. We do not promote excessive play and will act if we see signs of risky behaviour.

Activity-control tools

You can manage your account using a set of control tools accessible from your profile. These include deposit and loss limits, session reminders, time-outs and self-exclusion. Use these tools at any time to reduce your activity or stop playing altogether.

How to set limits

Limits are quick to apply in your account settings. Choose daily, weekly or monthly levels for deposits and losses, and confirm them. Changes may take effect immediately or after a short waiting period to help avoid impulsive increases.

Deposit limits

Set a maximum amount you can deposit over a chosen period - daily, weekly or monthly. Deposit limits help you control how much money enters your account and can be raised or lowered following any mandatory waiting period.

Loss limits

Loss limits allow you to cap the total amount you can lose over a set period. These are useful if you want tighter control than deposit limits alone. You can review and change loss limits from your account controls.

Time limits and session controls

Use session timers and reality checks to limit how long you play in one sitting. Set automatic reminders to pause play, or choose regular breaks to keep gaming balanced with other activities.

Self-exclusion

If you need a longer break, you can self-exclude for a chosen period. Self-exclusion closes your account for the selected time and stops access to gambling services. If you need help with a permanent exclusion, contact our support team and we will explain the process.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, playing longer than intended, borrowing to play, neglecting responsibilities or hiding activity. If you recognise any of these in yourself or someone close to you, consider using limits or seeking support.

Tips for maintaining control

Set realistic budgets, use deposit and loss limits, schedule breaks, avoid gambling when stressed or tired, and do not treat gambling as a way to make money. Regularly review your activity and adjust limits if your circumstances change.

Professional help and support organisations

If you need external help, organisations such as GamCare, GambleAware, the National Gambling Helpline and GAMSTOP offer advice, counselling and self-exclusion services. We encourage anyone worried about gambling to contact these services or to talk to our support team for guidance on next steps.