Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect the personal data you provide when you create an account, play games, place bets or otherwise interact with our services. We take user privacy seriously and set out below the types of information we process, how we use it, the safeguards we apply and the rights available to you.
Types of data we collect
Personal data
We collect information you provide directly to us when you register or verify your account. This may include your name, date of birth, contact details, postal address, payment details, identity documents and any communications with our support team. Personal data is used to manage your account and meet our contractual and legal obligations.
Technical data
We automatically collect technical information when you use our site or app. This covers IP address, device identifiers, browser and operating system details, geolocation data (where you consent or where permitted), session logs and interaction data such as pages visited and features used. This information helps us maintain service security and performance.
Transactional data
Transactional data includes deposits, withdrawals, bets, game activity, bonuses, winnings and other account transactions. We record timestamps, amounts and related metadata to administer your account, resolve disputes and detect fraudulent or suspicious activity.
How we use your information
We use personal, technical and transactional data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. We may also use anonymised or aggregated data for analytics, system maintenance and service improvements. We do not use sensitive personal data for marketing without explicit consent.
Data protection and storage
We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to authorised personnel and approved service providers. We store data on secure servers and may retain information for as long as necessary to fulfil the purposes set out in this policy or to meet legal or regulatory requirements.
Cookies and tracking technologies
We use cookies and similar technologies to provide core site functionality, remember preferences and support analytics. Some cookies are essential for security and account operations, while others help us understand usage patterns. You can manage cookie preferences through your browser or our cookie settings tool.
Your rights
You have rights over your personal data, including the right to access your information, request correction, object to processing, request restriction and, where applicable, request portability. You may also withdraw consent where processing is based on consent. To exercise your rights contact us using the details provided in your account or the help centre.
Access, correction and deletion
If you wish to access, correct or delete your personal data we will respond to verified requests in line with applicable law. Some data may be retained where required for record-keeping, fraud prevention, dispute resolution or to comply with legal obligations. We will explain any reason we cannot comply with a deletion request.
Information sharing and third parties
We may share personal data with payment processors, identity and fraud prevention services, IT providers, customer support partners and law enforcement where required by law. Third parties process data on our behalf under contract and are required to protect your information. We do not sell your personal data.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via your account, email or a prominent notice on the site. We encourage you to review this page periodically to stay informed about how we handle your personal data.